About NAKAI

NAKAI Moncton & NAKAI Saint John are luxurious urban retreats designed to relax the body and recharge the mind. NAKAI’s mission is to Go Above and Beyond for Every Guest, Every Moment. Our Artists provide outstanding spa, salon and registered massage experiences, using wonderful products in fabulous environments. Come and experience the NAKAI difference – you’ll be amazed!

Menu

The Salon at NAKAI

Our salon environment is focused on you – our guest. Our trained Hair Artists will transform you and your hair. Our signature scalp and neck massage will relax and calm you before your hair service begins. We use Aveda’s all natural plant based hair colour which is 97 – 99% natural. Experience the NAKAI difference, you’ll be amazed!

Each experience also includes a thorough consultation, our ‘Above & Beyond’ rituals of aroma scensory journey, neck and scalp massage, hand massage, make-up touch up, refreshing Aveda Tea, Water of the Moment, and a signature NAKAI Chocolate. The ‘from’ throughout the Salon Menu indicates a variation in pricing among NAKAI Hair Designers based on training level, education and experience.

Aveda Hair Colour

New to the NAKAI Salon or looking to make a major colour change? We recommend you book a consultation prior to your service to ensure the best results.

Colour Balancing

  • New Growth Only (up to 40g) – From $60
  • Short Hair (up to 60g) – From $70
  • Medium / Long Hair (up to 100g) – From $90
  • Extra Long / Thick Hair (up to 140g) – From $110

Designed for those looking for solid hair colour in a specific area or throughout. Each additional 10g of colour used over 140g is $10.

Balayage
From $115
A truly customized free-hand hair colouring application that creates natural ribbons of dimension throughout the hair. Hair colour is painted directly onto the hair strand to create a one of a kind look specific for each individual guest.

Ombre
From $130
Colour that fades gradually from dark to light or vice versa. Customized for each guest to have anywhere from a soft natural grown-out look to a sharp, dramatic, trend-setting finish.

Partial
Highlight From $90
Highlights, Lowlights or a combination of the two are applied from the crown of the head forward to the front hairline adding beautiful, dimensional colour to the top and front body of the hair.

Full Highlight
From $110
Highlights, Lowlights or a combination of the two are applied to the entire body of the hair. This service offers seamless, all-over hair colour with beautiful dimension.

Balance & Dimension
From $140
A solid colour is applied to cover the new growth (roots) area and Highlights, Lowlights or a combination of the two are applied to create dimension to the hair.

Grey Blending
From $50
Colour that is designed to wash out gently over 4-6 weeks. Great for male guests looking to enhance the darker tones in the hair.

Glossing Shine Treatment
From $25
Colour Instantly enhance your hair with a boost of major shine. Aveda’s Demi+ Hair Colour has a unique clear formula that is the perfect way to add gloss to your hair without changing the existing colour. This service is completed following a hair colour service, in-between colour services, or added onto a blowout or haircut.

Corrective Colour
Varies based on individual need
For removing, correcting, or blending in unwanted colour results. This service is usually a combination of separate colour applications and processes and may vary in time and price based on each individual client’s need.

Cuts & Styles

NAKAI Haircut
From $40
When booked with a Colour Service – From $20
Each experience begins with a thorough consultation followed by a Stress-Relieving Shampoo, an amazing cut and style, complimentary hand massage and makeup touch up. All haircuts are scheduled in 45-minute blocks of time. Please note that some hair types require additional time, such as thicker, longer or more textured hair. In these instances, additional time must be scheduled and will be reflected in the haircut price. If you’d like to have your hair styled with heat tools such as a flat iron or curling iron, please indicate this at the time of booking and we will accommodate your request. Additional time and an additional charge of $15 will be added to the service.

Children’s Haircut
From $25
When booked with a Colour Service – From $20
For children 11 and under.  Each experience begins with a thorough consultation followed by a calming Shampoo, and an amazing cut and style,  This experience is scheduled for 30 minutes. If you’d like to have the hair styled with heat tools such as a flat iron or curling iron, please indicate this at the time of booking and we will accommodate your request. Additional time and an additional charge of $15 will be added to the service. 

Professional Blow Dry
From $30
When booked as an Enhancement to a Spa Service – $25
The 30-minute experience begins with a consultation followed by a Stress-Relieving Shampoo and a Professional Blow Dry. A complimentary hand massage and Makeup Finishing Touch completes the service. If you’d like to have your hair styled with heat tools such as a flat iron or curling iron, please indicate this at the time of booking and we will accommodate your request.

Updo
From $50
Each experience begins with a thorough consultation followed by a customized Up-Style of your choice. Note: Updos do not include a Blow Dry. Please do not wash your hair on the day of the service in order to allow for maximum friction and hold. If this is for a special event, it may be beneficial to book trial time with your NAKAI Artist in advance.

Bridal Updo
From $70
Each experience begins with a thorough consultation followed by a customized Bridal Up-Style of your choice. Service includes adding flowers, veil or ornaments as desired that are provided by the Bride. Note: Updos do not include a shampoo or blow dry. We strongly recommend scheduling a trial appointment in advance of your wedding for a thorough consultation and run through of the look.

Bang Trim
$15
Complimentary for guests who have had a NAKAI cut within 3 weeks and have their next NAKAI cut booked

Neck Trim
$15

Beard Trim
$20

Enhancements & Treatments

Hair Extensions
Varies based on individual need
Whether you want to add volume, length or colour hair extensions achieve a variety of hair goals for guests interested in a change. Hot Heads offers wonderful quality with extremely flat bondings which are not only invisible, but is also hardly noticeable to the wearer. Your NAKAI Hair Designer will discuss with you your colour choices, style, length and thickness to come up with a look unique to you.
All hair additions are 100% human hair and excellent for ease of styling and care. (deposit required)

Botanical Therapy Treatment
Upgrade $20
An add-on to any service that includes an Aveda shampoo and conditioning treatment. Experience Botanical Therapy Treatments to bring out the full beauty of your hair.

Pramāsana Scalp Balancing Therapy
Upgrade $25
An add-on to any service* that includes an Aveda shampoo and conditioning treatment. Deeply, yet gently cleanses and purifies the scalp to help instantly balance sebum levels, while it exfoliates and removes pollution – creating a clean scalp foundation for beautiful hair. Scalp is left invigorated and refreshed.
*Pramāsana Therapy Treatment is colour safe, but it cannot be performed on the same day as an Aveda colour service due to potentially causing scalp irritation.

Olaplex Protective Treatment
Upgrade $25
An add-on to any colour service. Olaplex is a bond multiplier that dramatically reduces breakage, reconnects and repairs the bonds in your hair that are broken during thermal and chemical services and leaves the hair feeling amazing! Free from silicones, sulfates, phthalates, DEA, aldehydes and never tested on animals.
There is also an available Home Care ‘step 3’ product to continue building up strength in hair in between colour services.

Throughout the Salon Menu the prices represent standard pricing based on standard timing and product required for services.  Occasionally, more time and product is needed depending on hair length, thickness, intricacy of design, and/or level of damage.  In these cases, additional charges based on the additional time required will be added.

All prices subject to change without notice.                    Management reserves all rights

NAKAI Menu

Body Essentials

Be Kind, Rewind*

Many of us live very busy lives – traveling, working, living! It takes a toll on our bodies, minds and spirits. This unique ritual will revive you from head to toe. The treatment begins with a back exfoliation followed by a deeply relaxing hot stone back massage. Enjoy a neck, shoulder and scalp massage to reduce tension and promote relaxation. A nourishing mini facial will re-energize the skin and leave you refreshed and revitalized. Complete the treatment with a foot massage and an application of cream to the legs to promote circulation and reduce water retention.

90 min – $145 I For 2 in our couple’s suite – $280

Chocolate Truffle Body Wrap*

What is better than eating chocolate? Being chocolate! We use decadent dark cocoa powder which delivers potent antioxidants and increases levels of serotonin and endorphins. This delicious treatment leaves your skin feeling silky and smelling sweet. You’ll start your experience with a relaxing foot scrub and hot towel foot wrap. Next, after a full-body exfoliation, we‘ll paint you with the NAKAI Signature self-warming chocolate truffle body masque and wrap you up. While wrapped, allow us to work on the two universal stress points of the body – the scalp and feet. Finish with a rainfall shower, and a pure cocoa butter body massage.

90 min – $135 I For 2 in our couple’s suite – $260

Beautifying Body Glow*

A stimulating exfoliation treatment that uses the power of touch along with plant ingredients to rejuvenate the skin and senses. The treatment includes a full body and foot salt scrub. After a refreshing rainfall shower, a restorative body massage finishing with Aveda’s decadent Beautifying Body Moisturizer completes this luxurious experience. Your silky skin will thank you!

75 min – $115 I For 2 in our couple‘s suite – $220

Hot Stone Cleansing Back Treatment*

Deep cleansing, exfoliating treatment for the back. Perfect if you are having skin challenges on your back, or for a special occasion, this back treatment will focus on skin exfoliation, extraction (if desired) to remove impurities, and finish with a relaxing back massage.

45 min ~ $78

Stress Fix Massage*

Clinically proven to relieve feelings of stress – combines the power of Swedish and deep tissue massage, acupressure, reflexology and our new stress-fix™ aroma, which is infused with organic French lavender, lavandin and clary sage.

60 min – $86

Chakra Balancing Massage*

An innovative ritual steeped in the tradition of Ayurveda – the ancient healing art of India. A blend of massage, guided meditation and aroma to open and balance energy centres of the body. This experience features massage on the back and spinal muscles along with energy work for the chakras.

60 min – $86

Hot Stone Relaxation Massage*

A fusion of ‘east meets west’, this massage technique involves the use of hot basalt stones along with the use of aromas to stimulate the senses, release deep-seated muscle tension and enhance skin hydration.

60 min – $86 I For 2 in our couple‘s suite – $162

Indian Scalp Massage: Add-On to any Massage, Body Treatment or Facial. 15 min – $20

* Our Therapist may be working on your scalp with essential oils. We recommend booking a Hair Wash & Blow Dry Enhancement ($25) with this experience.

All prices subject to change without notice. Management reserves all rights.

Skin Care Rituals

Restore healthy balance to your skin with a personalized facial. Dry, oily, aging, uneven, sensitive and acneic skin conditions and eye-area concerns can be addressed with a customized Aveda facial. After a thorough consultation, your NAKAI Skin Care Specialist will provide the best combination of products, personalized Aveda aromas and techniques to design a customized treatment plan that will move your skin towards balance while revealing natural beauty.

Facial treatments are recommended on a weekly or monthly basis to achieve and maintain optimal results.

NAKAI Signature Facial

Personalized facial customized to achieve results based on your skin care needs and expectations.

60 min – $90 I Series of 4 – $306 (Recommended)

Radiant Glow Facial

This powerful treatment facial features Aveda’s Perfecting Plant Peel system – clinically proven to improve skin texture, clarity and radiance. Combined with various massage techniques and our Botanical Skin Resurfacing,- which smoothes the appearance of fine lines and wrinkles, – fresher, younger-looking skin will be revealed!

90 min – $125 I Series of 4 – $425 (Recommended)

Aveda Vitamin C Facial

Designed for all skin types, but specifically addresses anti-aging. It features Aveda Professional™ Vitamin C Complex and two powerful massage techniques that soften and loosen connective tissue. Both techniques are a form of myofascial release work that help unbind the collagen and elastin fiber bundles and stimulate the deeper tissue, which improves the skin’s elasticity and minimizes the appearance of fine lines and wrinkles.

60 min – $95 I 90 min – $125 I Series of 4 – $323/$425 (Recommended)

Peel & Firm ~ Mini Treatment

A mini treatment for instant exfoliation and radiance benefits of a 30% glycolic peel without the associated redness and irritation. Finished with our Tulasara Firm Concentrate for a powerful combination. Perfect for between facials.

35 min – $60 I Series of 4 – $204 (Recommended)

Energizing Eye Zone Treatment Add-On ~ $22

This treatment revitalizes eyes by helping to diminish dark circles and reduce puffiness with licorice root and coffee bean extracts. Cannot be booked as a stand-alone service.

Indian Scalp Massage: Add-On to any Massage, Body Treatment or Facial. 15 min – $22

Our Therapist may be working on your scalp with essential oils. We recommend booking a Hair Wash & Blow Dry Enhancement ($25) with these experiences.

* Series must be used within 6 months from purchase date, are not transferable, and are non-refundable.

All prices subject to change without notice. Management reserves all rights

Registered Massage Therapy

Registered Massage Therapy –

(Insurance receipts provided. Direct billing available where applicable)

NAKAI Therapeutic Massage*

Based on your unique needs, your Registered Massage Therapist will assess and treat the soft tissues of your body. We use the power of touch to balance, relax and release tension, resulting in stress relief, pain relief and improvements in well-being, limb function and sleep quality. Techniques used will be based on a thorough consultation and may include Deep Tissue, Swedish, Reflexology, Aromatherapy, Lymphatic Drainage. Also offered as a Pre-Natal or Post-Natal Massage.

60 min – $92 I 90 min – $128 I couple’s – $174

‘Get Stoned’ Therapeutic Massage*

Enjoy a NAKAI Therapeutic Massage with the addition of Hot Basalt Stones to aid in the release of deep-seated muscle tension and enhance skin hydration.

60 min – $92 I 90 min – $128 I couple’s – $174

Focus Massage*

This therapeutic massage focuses on the areas we most keep our stress and tension – the neck, shoulders and upper back.

45 min – $78

Relaxation Massage Therapy

(insurance receipts not provided)

Stress Fix Massage*

Clinically proven to relieve feelings of stress – combines the power of Swedish and deep tissue massage, acupressure, reflexology and our stress-fix™ aroma, which is infused with organic French lavender, lavandin and clary sage.

60 min – $86 I For 2 in our couple‘s suite – $162

Hot Stone Relaxation Massage*

A fusion of ‘east meets west’, this massage technique involves the use of hot basalt stones along with the use of aromas to stimulate the senses, release deep-seated muscle tension and enhance skin hydration.

60 min – $86 I For 2 in our couple‘s suite – $162

Chakra Balancing Massage*

An innovative ritual steeped in the tradition of Ayurveda – the ancient healing art of India. A blend of massage, guided meditation and aroma to open and balance energy centres of the body. This experience features massage on the back and spinal muscles along with energy work for the chakras.

60 min – $86 I For 2 in our couple‘s suite – $162

Indian Scalp Massage: Add-On to any Massage, Body Treatment or Facial. 15 min – $22

*Our Therapist may be working on your scalp with essential oils. We recommend booking a Hair Wash & Blow Dry Enhancement ($25) with these experiences.

Manicures & Pedicures

Experience decadence for your hands and feet. Our Hand & Foot experiences take place in our luxurious Mani-Pedi Studios – a great place for groups or to relax solo. The rejuvenating treatments use aromatherapy and include proper maintenance and grooming of nails and cuticles, personalized massage, customized exfoliation, moisturization, and are finished with OPI and/or CND applications.

Our Total Bliss Pedi takes our Hot Stone Pedi to the extreme by adding a self-warming anti-oxidant masque, warming booties and additional massage to soften and relax tired soles.

Our Stress-Fix Treatments are clinically proven to relieve feelings of stress using massage, acupressure, foot reflexology and Aveda’s Stress-Fix™ aroma, which is infused with organic French lavender, lavandin and clary sage.

Pedicures

NAKAI Hot Stone Pedicure 60 min $66

Stress-Fix Pedicure 60 min $76

Total Bliss Pedicure 90 min $88

Men’s Foot Therapy 60 min $66

Shellac Pedi 75 min $86

Manicures

NAKAI Mani of the Season 50 min $52

Stress-Fix Manicure 50 min $56

MANicure 50 min $52

Shellac Mani 65 min $66

NAKAI Mani & Pedi Combo 110 min $108

Shellac Mani & NAKAI Hot Stone Pedi Combo 120min $125

If you are interested in having nail art or an intricate design done on your nails, please inform the Guest Care Advisor at the time of booking so that extra time can be booked. Time is booked in slots of 15 minutes for $15.

Gel Nails

Full Set from $70 Fills from $50

Overlay from $60

Removal from $30

All prices subject to change without notice. Management reserves all rights.

Make-Up & Lashes

Make-Up Application 30 min $35 Make-Up Lesson & Application 45 min $55
(includes $30 make-up credit for day of appointment)

Bridal Make-Up Application 60 min $70

Lashes

Lash Extensions (new set) from $150Lash Tint $30

Lash Fill (2 week) from $40

Lash Fill (3 week) from $55

All Fills on Non-NAKAI Lash Extensions will be charged the New Set Price and Timing unless a Consultation is booked beforehand.

Temporary Lashes from $10 (singles), from $20 (full sets)

Lash Lift

Who says curves aren’t sexy? The Elleebana Lash Lift gives you lovely lash curls that last for about 8 weeks. A great alternative to Lash Extensions.

30 min – $62 I Series* of 5 – $279

Lash Lift & Tint

Enhance your Lash Lift with a Lash Tint to show off that Curl to the fullest.

45 min – $82 I Series* of 5 – $369

* Series must be used within one year from purchase date, are not transferable, and are non-refundable.

All prices subject to change without notice. Management reserves all rights.

Hair Removal & Tinting

Relaxing waxing rituals provide both comfort and effectiveness. We use different types of waxes to allow us to customize the treatment for the specific area of hair removal.

Our highly skilled Spa Therapists use gentle, special care in preparing the skin prior to the procedure, and soothing and moisturizing the skin upon completion of your service. With regular waxing, you will ensure that the speed and consistency of your hair growth will be significantly decreased.

FACIAL WAXING

Brow Shaping $20

Lip $12

Chin $15

Brow, Lip & Chin $30

BODY WAXING

Underarms $18

Bikini $30

Brazilian $55

Brazilian Maintenance $45
(must have had NAKAI Brazilian within past 5 weeks)

Half Legs Lower $34

Half Legs Upper $42

Half Legs with Bikini $65

Half Legs with Brazilian $75

Full Legs $55

Full Legs with Bikini $75

Full Legs with Brazilian $95

Arms $40

Chest $40

Back and Shoulders $55

The above represents standard pricing based on typical timing and product usage required for services. Occasionally, more time is needed depending on the Guest. In these cases, additional charges will be added.

TINTING

Eyelash Tint 30 min $30

Eyebrow Tint 15 min $20

Brow Shaping with Eyelash & Brow Tint 45 min $50

Henna Brow with Brow Shaping  $75 . 60min

Henna Brow  $60  45min

All prices subject to change without notice. Management reserves all rights.

For The Bride-to-Be - Bridal Menu

Your perfect day, made even better with NAKAI!

Formal Hair Styling  45min  from $50

Bridal Styling  60min  from $70

Bridal Make-Up Application  60 min  $70

Natural Lash Extensions  from $170

Lash Extensions  from $150


This package should be split over 3 days for best results.PrincessBride Package

3-5 days before wedding:  NAKAI Signature Facial, Brow Design, Beautifying Body Glow

Day before wedding:  Stress-Fix Manicure, Stress-Fix Pedicure, Stress-Fix Massage, Eye Zone Treatment

Morning of wedding:  Bridal Hair Styling, Bridal Make-Up

Allow 9 hours spread over 3 days    $549

Wedding Day Champagne Breakfast Package

Bride is Free with 5 or more additional members of the Wedding Party receiving the entire package. Bridal Make-Up, Bridal Hair Styling, Fruit & Pastries, Sparkling Wine and Orange Juice Mimosa.

Allow 2.5 hours    $151

Love Package

Great Honeymoon or Pre-Wedding pampering with your loved one.  Perfect for lovers!  Includes 2 Chocolate Truffle Body Wraps, 2 Hot Stone Relaxation Massages, 2 Total Bliss Pedis, 2 Glasses of Sparkling Wine, and Gourmet Snacks.

Allow for 5 hours    $577

Stress Relief

Relieve some pre-wedding jitters

Using the products in the Aveda Stress Fix line which are clinically proven to reduce feelings of stress, includes a Stress Fix Massage, Stress Fix Mani and Stress Fix Pedi.

Allow for 3.5 hours – $192

Girls Night Out!

Perfect for a Bridal Shower or Bachelorette Party! Come in with up to 6 of your friends.  Great for before (or as) a night out!  Includes a Hot Stone Pedi, a NAKAI Mani of the Season, and a Make-Up Application.  Purchase a bottle of wine from the NAKAI lounge menu for an extra special touch.

Allow for 3 hours – $135 each Guest

Custom Packages

Combine 3 or more services, each valued at least $30, and receive 10% off.  Cannot be combined with any other promotion or special pricing.

All prices subject to change without notice.                    Management reserves all rights. 

Packages

Balance & Beauty

Our most popular package.  Includes our Amazing Signature Be Kind, Rewind Body Treatment, a Total Bliss Pedicure, NAKAI Mani of the Season, a Hair Wash, Blow Dry & Style, and a Gourmet Snack.

Allow for 5 hours – $299

Body & Spirit

A full day at NAKAI. Includes a Beautifying Body Glow, Radiant Glow Facial, NAKAI Hot Stone Pedicure, NAKAI Mani of the Season, and a Gourmet Snack.

Allow for 5.5 hours – $326

Wishes

A Perfect Gift!  Includes a NAKAI Signature Facial, NAKAI Hot Stone Pedicure and a NAKAI Mani of the Season.

Allow for 3.5 hours – $188

Stress Relief

Using the products in the Aveda Stress Fix line which are clinically proven to reduce feelings of stress, includes a Stress Fix Massage, Stress Fix Mani and Stress Fix Pedi.

Allow for 3.5 hours – $192

Diva-on-the-Go

Go from the office to a night on the town in no time.  Includes a Hot Stone Pedi, a NAKAI Mani of the Season, and a Hair Wash, Blow Dry & Style.

Allow for 3 hours – $144

Girls Night Out!

Come in with up to 6 of your friends.  Great for before (or as) a night out!  Includes a Hot Stone Pedi, a NAKAI Mani of the Season, and a Make-Up Application.  Purchase a bottle of wine from the NAKAI lounge menu for an extra special touch.

Allow for 3 hours – $135 each Guest

Custom Packages

Combine 3 or more services, each valued at least $30, and receive 10% off.  Cannot be combined with any other promotion or special pricing.

Series of 4 Facials – Must be enjoyed within 6 months.  15% Savings, Superior Results

NAKAI Signature Facial $306

Radiant Glow Facial $425

Ask about our Makeover, Bridal, Couples’, Men’s & Custom Packages

All prices subject to change without notice.                    Management reserves all rights.

Gentlemen’s MENu

Face Care

A personalized NAKAI Facial that meets your specific needs – like dryness from shaving, razor burn, stress, in-grown hairs and problem areas.  As you relax on a heated massage bed, your Spa Therapist will incorporate deep cleansing, exfoliation, a detoxification masque, and a neck, face and scalp massage. 

60min    $90  I  Series of 4 – $306 (Recommended)

MANicure

Indulge in our NAKAI Mani of the Season Hand Treatment (without the polish of course).  Enjoy grooming of the nails and cuticles, buffing of the nails and a relaxing hand and arm massage. 

50min    $52

Men’s Foot Therapy

An essential for well-traveled soles, this luxurious treatment starts with a sea salt scrub to rejuvenate and get you back on your feet.  Your Spa Therapist will use reflexology-inspired techniques and hot basalt stones to massage your feet into submission before application of detoxifying seaweed masque. 

60 min    $66

NAKAI Therapeutic Massage

Based on your unique needs, your Registered Massage Therapist will assess and treat the soft tissues of your body.  Your therapist uses the power of touch to balance, relax and release tension in your body, resulting in an overall feeling of relaxation, stress relief, pain relief and improvements in well-being, limb function and sleep quality.  Insurance receipt available.

60 min ~ $92  I  90 min ~ $128

Brow Grooming

Don’t get caught with a Uni-Brow!  Let us tame your eyebrows and provide a great frame for your face.  $20

Man-scaping

Chest Waxing from $40

Back & Shoulder Waxing from $55

Head-to-Toe Men’s Retreat

You work hard and you deserve a reward – revitalization. Treatments designed exclusively for men are combined to relax and get you ready to jump back into your busy life all over again. Come in early and enjoy a beer or scotch in our licensed lounge.  This package includes a 60 minute Therapeutic Massage, 60 minute Men’s Face Care, Men’s Hot Stone Foot Treatment, MANicure, Hair Cut & Style and a Gourmet Snack.

Allow for 5 hours    $314

All prices subject to change without notice.                    Management reserves all rights. 

Infinity Lounge

Our stylish Infinity Lounges offer a place to relax and unwind – both before and after your services.  You can enjoy a glass of wine, sparkling wine, beer, Aveda Comforting Tea or Water of the Moment from our Lounge Menu or just watch bubbles in the water wall while the polish on your toes dries. 

The spaces are also used for unique parties and gatherings such as birthdays, anniversaries, wedding and baby showers, and corporate team building.

Guest Guide

Hours of Operation

Visit our Contact page for the Hours of Operation for each location.

Reservations

To avoid disappointment, please make your reservations well in advance – especially if you are booking a group, multiple services or would like your experience during peak times (evenings and weekends).  We require credit card or NAKAI gift card guarantees for all Multiple Guest, Package (more than 2 services) or Event bookings.  We also require credit card or gift card guarantees for any Guests who have not respected the NAKAI Cancellation Policy in the past.  Cards will not be charged until the time of the service or until the Cancellation Policy requirements have not been met. 

When booking services, please advise us of any health conditions, pregnancy, allergies or injuries that could impact your experience.

Medical Concerns

Certain medical conditions, drug protocols and recent surgeries may not be compatible with certain spa treatments.  It is your responsibility to discuss any concerns you may have with your medical doctor and notify your Service Provider.

Check In

Please arrive 15 – 20 minutes prior to your scheduled appointment to allow time to submit guest information, change, and unwind in our Infinity Lounge. We respect the time of all of our guests.  Arriving after your scheduled time will shorten the duration of your service so that the appointment of the next guest is not delayed.

Cancellations

Please keep in mind that your scheduled time is reserved for you and the Service Provider.  We understand that sometimes your schedule changes and you are no longer able to keep your appointment.  We ask that you please provide us with at least 24 hours notice (72 hours for group or package bookings) should you need to cancel or change your appointment.  If less notice is provided, and we are unable to fill your appointment time, a cancellation fee equal to the cost of booked services will be charged to your credit or gift card. 

Special Requests for Service Providers

All of NAKAI’s professionals are highly trained and certified.  We understand that you may have special requests for Service Providers and we will endeavor to accommodate.  We cannot guarantee a particular request however, as changes in staffing may occur (illness, accident,  etc.) that are out of our control, thus reducing the availability of providers on a given day.

Comfort

All of NAKAI’s professionals are highly trained and will ensure your safety and comfort while providing you with an ultimate experience.  Our Service Providers will ensure you are discreetly draped during all of our body treatments and massages.  Please communicate your wishes with our Artists (i.e. music level, lighting, massage pressure, etc.).  When receiving body treatments, please undress to your level of comfort.  If your treatment includes a rainfall shower, feel free to bring a bathing suit if that would make you more comfortable.

Our goal at NAKAI is to reduce your stress in a short period of time.  We recommend that you disconnect from home and work life while you are with us.  To respect the quiet and privacy of the other guests and to enhance your own relaxation, we ask that you refrain from using your cell phone or electronic device in any way that  is going to disrupt another guest (vibration, ringing, alarm, talking, viewing of video, etc.).

We use iPod/MP3 docking stations in the individual service rooms.  Please feel free to bring your own MP3 player and have  your personal music selections played through our speakers to create the ultimate custom experience.

The NAKAI Spa is organized for the comfort and relaxation of adults. Therefore, for their safety and the comfort of other guests, children under the age of 12 are not permitted – as guests or accompanying their 
parents.  However, NAKAI offers Little Royals Days on a quarterly basis, where children 4 – 12 years of age receive mini services perfectly suited to them. Check our Social Media pages for more information on these special events. Supervised children are always welcome in the Boutique and as guests receiving services in the NAKAI Salon.

Gratuity

Gratuities are always left to the discretion of our guests. For reference purposes, it is customary to provide a 15 – 20% gratuity for salon, spa and massage services if your expectations were met. Gift cards do not typically include gratuity so it is left to the discretion of the gift card user to leave a gratuity if they feel it is appropriate.

As NAKAI encourages a team working environment, any gratuity left is split 90% to the Guest’s Service Provider(s) and 10% to the Guest Care Team.  If the Guest would like to change the split percentages, it is at their discretion.

Thank you in advance for the privilege of taking care of you.

NAKAI Moncton

460 Mountain Road
Belmar Building
Moncton, NB
506-852-3772

NAKAI Saint John

41 Fashion Drive
East Point Shopping Centre
Saint John, NB
506-642-6772