About NAKAI

NAKAI Moncton & NAKAI Saint John are luxurious urban retreats designed to relax the body and recharge the mind. NAKAI’s mission is to Go Above and Beyond for Every Guest, Every Moment. Our Artists provide outstanding spa, salon and registered massage experiences, using wonderful products in fabulous environments. Come and experience the NAKAI difference – you’ll be amazed!

About NAKAI

About NAKAI

Our Story

NAKAI Group was founded in 2006 and, thanks to our amazing and loyal guests, has been expanding ever since.  NAKAI is a family owned business that strives to create Above & Beyond Experiences for our guests.

NAKAI Group owns and operates two locations of NAKAI Spa Salon Studio in the Maritimes.  NAKAI Moncton (Originally ESCAPE Spa Salon Studio) and NAKAI Saint John.

The name NAKAI is very near and dear to the owners as it is a combination of their children’s names -NAthan and KAIa.  Incidentally, NAKAI also means Central Well in Japanese – a wonderful gathering place.

Although each is unique, all locations of NAKAI Spa Salon Studio are luxurious urban retreats designed to relax the body and recharge the mind.  All NAKAI locations are either AVEDA Concept or AVEDA Lifestyle Salon/Spas.

NAKAI Moncton was the first to open – in 2006.  Until 2011 it was known as ESCAPE Spa Salon Studio.  It underwent an official name change to align with the rest of the Group.  NAKAI Saint John opened in 2009 at the East Point Shopping Centre next to Indigo Books & Music.

Spa

The Spas offer a wide range of world-inspired treatments aimed to relax and rejuvenate the body, mind and spirit.  Massages, face and body treatments, aromatherapy, and hand and foot care are just a few of the treatment services NAKAI creates for guests.  The Spa uses quality Aveda products in all services. 

Between the locations, NAKAI has 15 private treatment rooms (including 3 luxurious couples suites) where we focus on skin and body care with services such as facials, body wraps and glows, massages and hair removal.  NAKAI also has Manicure/Pedicure studios in each location.  Come with a friend, make new friends, or relax in silence – the choice is yours.  Our pedicure chairs will relax you while the warm water and massage soothes your feet. 

Let our Artists create experiences that will keep you coming back for more.

Salon

Our Hair Designers use their up-to-date knowledge to consult and design cuts, styles and colours that will feed your confidence and enhance your beauty. The urban chic style of the NAKAI Salons serve to inspire our designers to greater creativity.  The Salon uses quality Aveda products.  These natural and highly effective products are a refreshing alternative to the synthetic, harsh choices that are predominant in many salons.

Massage Studio

The Registered Massage Therapists at NAKAI use their expertise, and knowledge to assess and treat the soft tissues of the body.  At NAKAI, all this is done in an atmosphere conducive to relaxation.  We use the power of touch to balance, relax, and release tension resulting in reduced feelings of stress, pain relief, increased limb function and improved sleep quality.  Our RMTs use a variety of techniques based on thorough consultation.

Infinity Lounge

Our stylish Infinity Lounges offer a place to relax and unwind – both before and after your services.  You can enjoy a glass of wine, sparkling wine, beer, Aveda Comforting Tea or Water of the Moment from our Lounge Menu or just watch bubbles in the water wall while the polish on your toes dries. 

The spaces are also used for unique parties and gatherings such as birthdays, anniversaries, wedding and baby showers, and corporate team building.

Retail Boutique

NAKAI Boutiques are a great place to find quality Aveda skin care, make-up, hair care, and aroma products. 

We also feature OPI nail polishes.  If you are looking for a gift – for yourself or someone else – look no further.  NAKAI carries a stunning collection of jewelry, cashmere pashminas and scarves, Warm Buddy products, and other spa and salon essentials like cozy robes, hip slippers, and quality hair and make-up brushes.

If you aren’t sure what to get, allow us to customize a gift basket or help you select the perfect package of spa services to put on a gift card.

Come experience the NAKAI difference – you’ll be amazed!

Awards and Recognition

2014 – Profit 500 Canada’s Fastest Growing Companies (#169)

2014 – W100 Canada’s Top Female Entrepreneurs (#44)

2013 – W100 Canada’s Top Female Entrepreneurs (#70)

2012 – RBC Canadian Women Entrepreneur Awards, Eastern Canada Finalist

2011 – RBC Canadian Women Entrepreneur Awards, Eastern Canada Finalist

Community

Involvement

Our Purpose at NAKAI is ‘Make a Difference in the Lives of Our Guests’.  We also want to make a difference in the world around us!

An Adaptation of the 1978 Star Thrower story

“A man was walking along the beach watching a child lean down and throw something into the sea. He asked the child what he was doing and the child replied that he was returning washed up starfish to the ocean before they died. The man looked at the hundreds of starfish and miles of beach ahead and said: “But there are so many, how will it make a difference?” The child turned and tossed another starfish into the cool water and said: “it made a difference to that one”.

NAKAI believes in Giving Back to our communities – both global and local.  We commit to giving back at least 1% of all Retail Sales to our communities.  We do this through hosting events, donating gift cards and gifts, and providing our employees with a Paid Community Volunteering program.

We know that every small act we perform contributes to building a better world.  We make a difference!    NAKAI has a pillar charity that we partner with called Wine-to-Water.

As we are Aveda Spa/Salons, we are proud to actively participate in raising funds to support Aveda Earth Month Environmental programs and causes.

NAKAI locations also have a Pebbles of Hope Program.  This program allows us to raise funds through a donation by our guests at check-out.  We support up to 4 Pebbles of Hope Campaigns every year at each NAKAI location.

NAKAI has had the honour of supporting hundreds of charities in our local communities over the years.

We are thrilled to be able to support the causes that are near and dear to the hearts of our loyal guests.

A small selection of those we have supported include:

  Canadian Cancer Society of NB

  CIBC Run For The Cure

  Wine Women & Wellness (Bronze Sponsor)

  Capitol Theater – Moncton

  United Way

  PGI Golf Tournament for Literacy

  Southeast Regional Health Authority

  Divine Divas – Saint John

  Greater Saint John Hospital Foundation

  Queen Elizabeth Hospital – Charlottetown

  Anderson House – Charlottetown

  Boys & Girls Clubs of Charlottetown

  Various youth programs, community events and local family causes

Donation Requests

NAKAI believes in Giving Back to the communities we serve through our Donations Program.  We are honoured to contribute to the causes that are near and dear to our NAKAI guests. We provide donations in the form of Gift Cards for Services or Gift Baskets of Products. If there is a donation request that you would like us to consider, please send an email to donations@nakai.ca

Please ensure that the email contains the following:

  Date of event.

  A concise description, including purpose and objectives, and the goal you are aiming to achieve.

  Amount and type of request (Gift Card or Products).

  Contact person and their contact information.

  A valid Canadian Charity / Not-For-Profit Code as used by Canada Revenue.

  Preferred NAKAI Location where you will pick up the donation – Moncton or Saint John 

All requests will be evaluated by our Management Team. 

Determination Criteria:

  Request is being made at least 4 weeks prior to Pick-Up date.

  A valid Canadian Charity / Not-For-Profit Code as used by Canada Revenue.

  Charity demonstrates sound and responsible financial policies and management.

  Charity benefits the local communities serviced by the locations of NAKAI.

  Charity is non-discriminatory in nature and is supported by NAKAI’s philosophies and values.

  There are still funds available in the quarterly donation budget for the location.

  Preference will be provided to requests that come from NAKAI loyal guests.

Requests must be submitted in writing to donations@nakai.ca.

No phone calls please.

Aveda Earth Month

NAKAI has partnered with Aveda from the very beginning in 2006.  We are proud of the products they make and are honoured that we can both use them in our services and sell them to our Guests for Home Care.

We partner with Aveda for more than the products they make but also because of their mission and values.  Aveda, like NAKAI, aims to give back to the global community.  They do this through their Earth Fund, in the way they source their ingredients, and how they manufacture them using 100% Wind Power.

Contributing to Aveda’s Annual Earth Month campaign allows us to give-back – both locally and globally –  through this amazing organization. 

During the month of April we collect donations for Earth Month.  Please help us contribute by attending one of our Earth Month Events, making a donation to our Pebbles of Hope campaign or buying a Light The Way candle.

Aveda Vision

Connecting beauty, environment and well-being.

Aveda Mission

Our mission at aveda is to care for the world we live in, from the products we make to the ways in which we give back to society.  At aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world.

Wine-to-Water

There is No LIFE Without WATER

NAKAI is proud to partner with Wine to Water.  Wine to Water is a non-profit aid organization focused on providing clean water to people in need around the world.  Nearly 1 billion people in the world lack access to adequate water and 2.5 billion people lack access to adequate sanitation.  Women and children are among the most affected.  An estimated 200 million hours each day are spent collecting water that is oftentimes contaminated.  Water-related disease kills 1 child every 21 seconds.  Water is essential to life, without it we cease to exist.

Wine to Water is devoted to fighting the water and sanitation epidemic.  Since 2004, it has provided over 250,000 people with clean drinking water, installed over 500 wells, and distributed over 25,000 water filters.

Wine-to-Water has repaired broken wells, installed sustainable rain-water harvest tanks and implemented sanitation solutions in 17 countries including Cambodia, Colombia, Ecuador, Ethiopia, Guatemala, Haiti, India, Kenya, Peru, Philippines, South Africa, Sri Lanka, Sudan, Syria, Uganda, Vietnam, and Zimbabwe.

To Assist in their mission, NAKAI Donates:

• $5 from each sale of our Silver & Thread Bracelets and Me to We Bracelets

• $0.50 from the sale of each glass of wine

• $2 from the sale of each bottle of wine

• All Proceeds from one of our Bi-Annual Wine Tasting & Auction Events

• 100% of targeted donations made by NAKAI Guests & Artists

You can help by making a targeted donation at one of our locations, buying a bracelet, attending an event, or even just having a glass of wine during your next visit!

To learn more about Wine-to-Water, visit the website at winetowater.org

Guest Guide

Hours of Operation

Visit our Contact page for the Hours of Operation for each location.

Reservations

To avoid disappointment, please make your reservations well in advance – especially if you are booking a group, multiple services or would like your experience during peak times (evenings and weekends).  We require credit card or NAKAI gift card guarantees for all Multiple Guest, Package (more than 2 services) or Event bookings.  We also require credit card or gift card guarantees for any Guests who have not respected the NAKAI Cancellation Policy in the past.  Cards will not be charged until the time of the service or until the Cancellation Policy requirements have not been met. 

When booking services, please advise us of any health conditions, pregnancy, allergies or injuries that could impact your experience.

Medical Concerns

Certain medical conditions, drug protocols and recent surgeries may not be compatible with certain spa treatments.  It is your responsibility to discuss any concerns you may have with your medical doctor and notify your Service Provider.

Check In

Please arrive 15 – 20 minutes prior to your scheduled appointment to allow time to submit guest information, change, and unwind in our Infinity Lounge. We respect the time of all of our guests.  Arriving after your scheduled time will shorten the duration of your service so that the appointment of the next guest is not delayed.

Cancellations

Please keep in mind that your scheduled time is reserved for you and the Service Provider.  We understand that sometimes your schedule changes and you are no longer able to keep your appointment.  We ask that you please provide us with at least 24 hours notice (72 hours for group or package bookings) should you need to cancel or change your appointment.  If less notice is provided, and we are unable to fill your appointment time, a cancellation fee equal to the cost of booked services will be charged to your credit or gift card. 

Special Requests for Service Providers

All of NAKAI’s professionals are highly trained and certified.  We understand that you may have special requests for Service Providers and we will endeavor to accommodate.  We cannot guarantee a particular request however, as changes in staffing may occur (illness, accident,  etc.) that are out of our control, thus reducing the availability of providers on a given day.

Comfort

All of NAKAI’s professionals are highly trained and will ensure your safety and comfort while providing you with an ultimate experience.  Our Service Providers will ensure you are discreetly draped during all of our body treatments and massages.  Please communicate your wishes with our Artists (i.e. music level, lighting, massage pressure, etc.).  When receiving body treatments, please undress to your level of comfort.  If your treatment includes a rainfall shower, feel free to bring a bathing suit if that would make you more comfortable.

Our goal at NAKAI is to reduce your stress in a short period of time.  We recommend that you disconnect from home and work life while you are with us.  To respect the quiet and privacy of the other guests and to enhance your own relaxation, we ask that you refrain from using your cell phone or electronic device in any way that  is going to disrupt another guest (vibration, ringing, alarm, talking, viewing of video, etc.).

We use iPod/MP3 docking stations in the individual service rooms.  Please feel free to bring your own MP3 player and have  your personal music selections played through our speakers to create the ultimate custom experience.

The NAKAI Spa is organized for the comfort and relaxation of adults.  Therefore, for their safety and the comfort of other guests, children under the age of 12 are not permitted – as guests or accompanying their parents.  However, NAKAI offers Princess and Prince Days every 6-8 weeks where children 4 – 12 years of age receive mini services perfectly suited to them.  Check our Social Media pages for more information on these special events. Supervised children are always welcome in the Boutique and as guests receiving services in the NAKAI Salon.

Gratuity

Gratuities are always left to the discretion of our guests. For reference purposes, it is customary to provide a 15 – 20% gratuity for salon, spa and massage services if your expectations were met. Gift cards do not typically include gratuity so it is left to the discretion of the gift card user to leave a gratuity if they feel it is appropriate.

As NAKAI encourages a team working environment, any gratuity left is split 90% to the Guest’s Service Provider(s) and 10% to the Guest Care Team.  If the Guest would like to change the split percentages, it is at their discretion.

Thank you in advance for the privilege of taking care of you.

join our team

NAKAI Group owns and operates two locations of NAKAI Spa Salon Studio in the Maritimes.  NAKAI Moncton and NAKAI Saint John.  At NAKAI, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles. NAKAI can offer what many spa, massage and salon professionals dream of – an opportunity to build a lifelong career that has both growth potential and a real sense of pride in work well done.

NAKAI Artists make the difference for our guests by creatively demonstrating our culture of service excellence.  It is this culture that sets us apart; an intangible quality that keeps our valued guests returning again and again, and drives us to deliver the best guest experiences in the industry.

If you are passionate about providing ultimate customer experiences; have a positive attitude and high expectations for yourself; are interested in helping to continuously build yourself and  an amazing organization with a great working environment, and; have the qualifications and experience for one of our positions, we would like to hear from you.

  Full-Time & Part-Time Aestheticians

  Full-Time & Part-Time Nail Technicians

  Full-Time & Part-Time RMTs

  Full-Time & Part-Time Hair Stylists / Colourists

  Full-Time & Part-Time Guest Care Advisors

Candidates must be goal oriented, flexible, reliable, learning-minded, passionate about keeping up with the current trends and styles, and able to work days, evenings, and weekends.  Aveda knowledge and bilingualism would be an asset.

We often post position descriptions on Indeed.  Please visit: NAKAI Spa Salon Studio Careers  for more information.

We offer:

  Competitive compensation packages

  Commissions

  Gratuities

  Incentive and Bonus plans

  Comprehensive Health Benefits Plan

  Training and promotional opportunities

  Product and service discounts

  Volunteering Program

  Great perquisites

  An amazing environment where we have the privilege of making Guests feel relaxed and stress-free

Please send a resume (preferably with a introduction letter explaining why you would like to work at NAKAI) to careers@nakai.ca  In the Subject Line of the email, please state the location and position for which you are applying, and whether you are interested in part-time or full time employment.

While we appreciate the interest of all candidates, only those selected for an interview will be contacted. 

No phone calls please.

NAKAI Moncton

460 Mountain Road
Belmar Building
Moncton, NB
506-852-3772

NAKAI Saint John

41 Fashion Drive
East Point Shopping Centre
Saint John, NB
506-642-6772

Send us an Email

sj@nakai.ca
moncton@nakai.ca